Customer Service Operative

Pertemps are currently working alongside one of Edinburgh's largest employers to recruit for a Customer Service Operative to work within Edinburgh Bus Station in the City Centre.
If you have strong customer service skills and are looking for a new challenge this could be the role for you!
Full training will be provided. Opportunities for First Aid training, Overtime available
Shift Pattern: 7 days on, 3 off. Then 7 days on 4 off. Woking on rotation between 06.15-14.45 or 14.15-22.40
Rate of pay:
Weekday Standard - £14.51
Weekday unsociable (Monday – Friday 6am-7am, 9pm – 12am) - £18.56
Weekend standard (Sat&Sun, 7am-9pm) - £17.63
Weekend unsociable (Sat&Sun 6am-7am, 9pm-12am) – £21.68
You must be fully flexible to work Monday to Sunday.
Duration: Ongoing temporary assignment
Up to 33 days holiday per year
The Customer Service Operative will:

• Managing live traffic movements
• Service provision to users of the bus station
• Ensuring that all facilities and areas of the bus station are in a safe and clean condition
• Assist in managing/developing and improving services and facilities at the bus station
• Ensuring that agreed levels of service are maintained
• Full training will be provided

What we are looking for:

• Ability to work within a team environment, with both internal and external partners
• Ability to interact with users of the bus station and provide clear and accurate information on services
• High level of customer service
• Strong problem solving skills
• A degree of tact, diplomacy and sensitivity, both personal and political nature
• A can-do attitude
• Literacy and strong IT knowledge
• Strong communication skills
• Excellent awareness of Health and Safety requirements
• Preferably experience of working within a live traffic environment

Personal attributes:

• Well presented
• Enthusiastic
• Resilient
• Motivated and eager to work to high standards during all shifts
• Good listening skills
• Work using your own initiative or as part of a team
• Highly reliable
• Excellent observation skills due to the high level of health and safety requirements

If you are interested in the role and have the relevant skills and flexible with shifts please apply via this advert.

Apply