Customer Service Operative

Role Overview

We are seeking a proactive and detail-oriented Customer Service Operative to support the daily operations of a busy customer service function. This role is ideal for someone who enjoys working with data, supporting customers, and contributing to smooth operational performance within a fast-paced office environment.

You will be responsible for delivering high standards of customer service, maintaining accurate stock and administrative records, and working closely with colleagues across multiple departments to resolve queries efficiently.

Key Responsibilities

• Support the Customer Service Supervisor and management team in delivering consistent, high-quality customer service
• Process customer data and documentation accurately and within agreed timescales
• Maintain accurate stock records across manual and computerised systems
• Investigate stock discrepancies and support resolution, escalating issues where appropriate
• Respond promptly and professionally to customer queries, working with internal teams to achieve timely outcomes
• Produce, process, and distribute operational documentation to relevant stakeholders
• Assist with daily, weekly, and monthly performance reporting
• Support invoicing activities, ensuring accuracy and adherence to agreed formats
• Carry out general administrative and reception duties as required
• Follow all health and safety procedures and assist with routine checks to identify and reduce workplace risks
• Maintain clear and effective communication with supervisors, managers, and colleagues
• Suggest improvements to processes and working practices to enhance performance and efficiency
• Act professionally at all times and maintain a high standard of personal presentation

Required Qualifications & Experience

• GCSEs (Grade C/4 or above) or equivalent, or NVQ Level 2
• Previous clerical or administrative experience (preferred)
• Experience working as part of a team in a busy office environment
• Proven customer service experience with clear communication skills and a confident telephone manner
• Basic understanding of stock control processes
• Good IT skills, including Microsoft Office (particularly Excel)

Skills & Attributes

• Strong attention to detail and organisational skills
• Ability to build effective working relationships across departments
• Clear written and verbal communication skills
• Flexible approach to working hours and operational demands
• Awareness of health and safety in the workplace
• Reliable, professional, and team-focused attitude

What We Offer

• A stable, full-time role within a supportive and collaborative team
• A varied role with exposure to customer service, administration, and operational support
• Training and development opportunities to build your skills and experience
• The opportunity to contribute ideas and improve working practices