Customer Service Operative

Customer Service Operative
Location: Cheam
Salary: GBP27,976
Hours: Alternate shifts are 8am - 5pm, then 9am - 6pm. 1 Saturday per month.
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.
Responsibilities of the Customer Service Operative:
- Achieve exceptional standards of customer service and always deliver The Perfect Repair
- Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
- Plan engineers work
- Carry out engineer diary management
- Book service appointments
- Approve engineers'' timesheets
- Monitor and action escalation reports
- Support the gas department with administration tasks
Requirements of the Customer Service Operative:
- Must be able to work in a busy and high-pressured environment
- Must be able to handle challenging calls and remain calm under pressure
- Excellent communication skills at all levels (both written and verbal)
- Previous experience in a customer service/call centre role preferred
- Gas/Home maintenance experience preferred, but not essential
- Exceptional customer service skills
- Understanding delivery of best value and continuous improvement
- Good organisational skills
- Demonstrate initiative and a good work ethic
- Openness to learning
If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!