Customer Service Operations Supervisor

Customer Service Operations SupervisorUp to 32,000 per annum + benefitsChippenham, WiltshirePermanentAre you an experienced team leader or supervisor with a background in customer service operations? Do you thrive in a fast-paced environment where organisation, performance and people management are key?We are looking for a Customer Service Operations Supervisor to lead a busy customer service operation, ensuring teams deliver an efficient, accurate and high-quality service while meeting key performance targets. This is a hands-on leadership role where you''ll take ownership of day-to-day operations, motivate and develop your team, and drive improvements across service delivery, productivity and quality.Key Responsibilities:Lead and motivate a team, ensuring workloads are effectively managed, and operational targets are achievedMonitor performance against KPIs, SLAs and quality standards, taking action where improvements are neededCoach, mentor and develop team members, supporting training, performance and progressionOversee resource planning, staffing levels, attendance and workload allocationIdentify opportunities to improve processes, increase efficiency and enhance service deliveryManage escalations and resolve operational issues promptly and professionallyProduce performance reports and management information to support operational decision-makingWork closely with internal departments, clients and external suppliers to maintain excellent service standardsSupport the ..... full job details .....