Customer Service / Operations Administrator

Location: ThealeSalary: £13.70 per hourContract Type: Temp to PermWorking Hours: Monday to Friday, between 8:00am - 5:00pmStart Date: ASAPOverviewWe are seeking a highly organised and proactive Customer Service / Operations administrator to join our team based in Theale. This is a fast-paced, front-facing role that requires excellent communication skills, strong organisational abilities, and the confidence to manage multiple priorities simultaneously.You will be the first point of contact for clients and drivers, ensuring smooth coordination of deliveries from start to finish while maintaining strict schedules and timelines.Key ResponsibilitiesAct as the first point of contact at reception for clients, visitors, and driversManage customer accounts and maintain strong working relationshipsCoordinate deliveries from start to completionLiaise directly with drivers regarding: Estimated arrival times (ETAs)Delivery updatesScheduling requirementsBook delivery bays and manage arrival schedulesEnsure all deliveries adhere to strict timelines and operational schedulesMaintain accurate records including log-in sheets and booking sheetsWork closely with internal teams to ensure smooth operationsHandle multiple tasks simultaneously in a busy, time-sensitive environmentSkills and Experience RequiredStrong IT skills, particularly in Excel and spreadsheet managementExcellent verbal and written communication skillsAbility to multitask and prioritise effectively under pressureHighly ..... full job details .....