Customer Service Officer

About Stoll: The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country. The Role: Deliver an outstanding service to residents and internal stakeholders by being the first point of contact for residents, engaging service across multiple channels, including telephone, email and face to face interactions. The role involves resolving enquires relating to housing repairs, rent accounts, tenancy matters and general housing services, ensuring residents receive accurate information, timely resolution and a positive service experience and that all interactions reflect professionalism, empathy and efficiency. Key Responsibilities: Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience. Handle inbound and outbound telephone calls and respond to customer emails professionally and efficiently. Act as a single point of contact for residents, addressing enquiries at first contact wherever possible. Deliver a consistently high standard of customer service aligned to organisational values and service standards. Log responsive, urgent and emergency repairs accurately using our systems in line with our policies and procedures. Diagnose repair issues through effective questioning to ..... full job details .....