£14.31 per hour
About the Role
The Customer Service Officer based in Plymouth provides front-facing, office-based support within a Supported Housing service. This temporary, part-time position runs Monday to Friday from 9:00am to 1:15pm, totalling 23.75 hours per week, starting ASAP until 31 July 2026. Pay is £14.31 per hour. The role involves acting as the first point of contact for residents and visitors, handling reception duties, and coordinating repairs and maintenance requests. Additional responsibilities include maintaining records, supporting rent payments, and assisting with meeting arrangements. Applicants should possess strong administrative skills, professionalism, and the ability to manage multiple tasks effectively within a housing environment.
Temporary Customer Services Officer – Supported Housing
Location: Plymouth
Hours: 23.75 per week | Monday–Friday, 9:00am–1:15pm
Contract: Starting ASAP Until 31 July 2026
We are looking for a professional and organised Customer Services Officer to provide temporary support within a Supported Housing service.
This is a front-facing, office-based role focused on delivering excellent customer service and supporting the day-to-day running of housing operations.
Key Duties:
- Act as the first point of contact for residents, visitors and enquiries
- Provide reception and administrative support
- Log and coordinate repairs and maintenance requests
- Maintain records, databases and routine reports
- Support rent payments and basic financial administration
- Arrange bookings and assist with meeting administration
- Promote safeguarding and maintain high service standards
- Strong customer service and communication skills
- Experience in administration and accurate record keeping
- Confident using Microsoft Office and IT systems
- Able to work independently and manage competing priorities
- Understanding of working with vulnerable people or complex needs
- Housing or supported housing experience
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