Customer Service Officer

Role - Part Time - Customer Service OfficerLocation - HeywoodSalary - £15,135 with 10% bonus (excellent benefits)Type - Permanent Hours - 20 hours per week, Monday to Friday 9.30am to 2.00pmReed are currently working with a global market leading healthcare company who are looking to recruit a Part Time Customer Service Officer to join their team on a permanent basis.This is a fantastic opportunity for an organised customer centric individual to join a brilliant organisation and make a difference. Duties and ResponsibilitiesOrder Processing:Accurately input and manage customer orders using internal systems.Monitor order progress and proactively resolve any issues or delays.Process a range of customer requests accurately inputting data, pricing, and delivery details, predominantly using SAP, CRM (Salesforce), Amazon platform along with Microsoft and other in-house software packages and systemsCustomer Service:Provide professional and friendly support to customers via phone, email, and other channels.Handle enquiries, complaints, and feedback with empathy and efficiency.Maintain a high level of customer satisfaction through timely and effective communication.Internal Coordination:Liaise with warehouse and logistics teams to ensure smooth order fulfilment.Communicate any special delivery requirements or urgent requests.Collaborate with other departments to resolve stock or delivery issues.Support supply chain colleagues to ensure existing and phase out products are offered ..... full job details .....