https://jobs.co.uk/job/customer-service-officer-matchtech--9076a389-b2c1-44db-8dd9-031c7582caf0 RSS feed for Customer Service Officer at Matchtech. en-gb Wed, 08 Jul 2026 21:00:33 GMT https://jobs.co.uk/job/customer-service-officer-matchtech--9076a389-b2c1-44db-8dd9-031c7582caf0 https://jobs.co.uk/job/customer-service-officer-matchtech--9076a389-b2c1-44db-8dd9-031c7582caf0 Wed, 08 Jul 2026 11:52:28 GMT Location: Hampshire | Salary: 10000-500000 Annual | Type: Permanent | We are easy to do business with! That''s why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customers. As a Customer Service working on the SGN framework, here are some of the activities that you''ll get involved in Respond to customer enquiries and requests via various communication channels, such as phone and emailIdentify and effectively address customer issues in a timely and efficient mannerManage and resolve customer complaints and concerns with empathy and professionalism, striving to turn challenging situations into opportunities for customer satisfaction.Keep the internal system up to date with communications to customers.Keep customers up to date on the progression of their worksCollect, collate and analyse data on customer enquiries and complaints.We would love to hear from you if you can demonstrate Effective verbal and written communication skills are essential, including strong listening abilities and the capacity to manage conflict resolution effectively. An understanding of and empathy for customer issues is crucial, along with maintaining composure and patience, particularly in challenging si... Permanent