Customer Service Officer (Local Authority Contact Centre)

Customer Service Assistant - Local Authority (Temporary Ongoing) Wembley (Office-Based Initially) Monday - Friday, 8:50am - 5:03pm (Full-Time) Immediate Start Available £17.33 PAYE / £22.82 Umbrella (Non-negotiable) About the Role We are recruiting for Customer Service Assistants to join a busy Environment and Neighbourhood Contact Centre within a Wembley-based Local Authority. This is an ongoing temporary opportunity with strong potential for long-term extension for candidates who perform well and become part of the team. You''ll be the first point of contact for residents, handling a wide range of environmental and street care-related queries, ensuring excellent customer service at all times. Key Responsibilities Handle high volumes of inbound calls across multiple service areas including: Recycling and Waste Pest Control Street Maintenance General Street care enquiries Provide clear, professional, and helpful responses to customer enquiries Accurately update and manage multiple IT systems simultaneously Ensure the customer is always at the forefront of every interaction Work efficiently in a fast-paced, team-oriented environment Training and Working Pattern First 3 months fully office-based at the Civic Centre, Wembley Park After training: Hybrid working available (2 days from home, 3 days in office - Tues, Weds, Thurs) Candidate Requirements Strong communication skills with a clear and confident telephone manner Ability to learn quickly and navigate multiple ..... full job details .....