Customer Service Officer (Life Science Graduate)

Location: Birmingham (Office based) Salary: 25,000 per annum (with review after probation) Opportunities for progression into sales Supportive training environment Long-established companyAre you a life science graduate looking to kick-start your career in a company where your contribution really matters. We are looking for two Customer Service Officers to join a well-established, science-led organisation passionate about providing exceptional service to their clients across the lab supplies and life sciences sector.You''ll be working alongside an easy going team who care about what they do, in a varied role where no two days are quite the same. There''s a strong progression path into technical sales for those who are commercially minded, but just as much support for someone who wants to stay in a customer service or operations route too.What you''ll be doing as the Customer Service Office (Life Science):Processing and analysing sales ordersPreparing accurate customer quotations and managing price listsProviding exceptional support to internal teams and field sales (e.g. managing follow-ups, sample requests, appointments)Investigating and resolving customer queries (including technical issues)Taking ownership of customer complaints and ensuring successful resolutionsSupporting continuous improvement by suggesting new ideas and efficienciesRaising purchase orders and coordinating delivery expectationsSupporting office support and finance tasks (invoicing, remittance advice, ..... full job details .....