Customer Service Officer- Income Collection

Job Description:
One of my local government clients are currently recruiting for an experienced Customer Service Officer to support its Income Collection and Credit Control team. This is a vital temporary role for a professional who is confident handling high-volume queries, payment issues, and providing frontline support to residents and internal departments.
Key Responsibilities:
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Handle inbound and outbound calls related to credit control and payment collection.
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Respond promptly to customer queries regarding outstanding balances or account issues.
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Assist in the administration of direct debit setups, payment arrangements, and debt resolution.
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Liaise with internal finance teams and external partners where necessary.
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Accurately log and process data in accordance with council policies and GDPR.
Requirements:
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Previous experience in customer service, preferably within income collection or credit control.
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Familiarity with local government or public sector working environments is desirable.
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Confident communicator with strong problem-solving and negotiation skills.
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Proficient with MS Office and CRM systems.
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Ability to work effectively both independently and as part of a wider team.
If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd.