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Contract

Customer Service Officer- Income Collection

Lincoln
money-bag £13 - £17/hour
Posted 6 days ago

Job Description:

One of my local government clients are currently recruiting for an experienced Customer Service Officer to support its Income Collection and Credit Control team. This is a vital temporary role for a professional who is confident handling high-volume queries, payment issues, and providing frontline support to residents and internal departments.

Key Responsibilities:

  • Handle inbound and outbound calls related to credit control and payment collection.

  • Respond promptly to customer queries regarding outstanding balances or account issues.

  • Assist in the administration of direct debit setups, payment arrangements, and debt resolution.

  • Liaise with internal finance teams and external partners where necessary.

  • Accurately log and process data in accordance with council policies and GDPR.

Requirements:

  • Previous experience in customer service, preferably within income collection or credit control.

  • Familiarity with local government or public sector working environments is desirable.

  • Confident communicator with strong problem-solving and negotiation skills.

  • Proficient with MS Office and CRM systems.

  • Ability to work effectively both independently and as part of a wider team.

If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd.

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