https://jobs.co.uk/job/customer-service-officer-greensquareaccord--34e70821-f51f-4b55-9f65-5f8d716cff5d RSS feed for Customer Service Officer at GreenSquareAccord. en-gb Wed, 30 Sep 2026 17:44:20 GMT https://jobs.co.uk/job/customer-service-officer-greensquareaccord--34e70821-f51f-4b55-9f65-5f8d716cff5d https://jobs.co.uk/job/customer-service-officer-greensquareaccord--34e70821-f51f-4b55-9f65-5f8d716cff5d Tue, 29 Sep 2026 23:00:00 GMT Location: Birmingham | Salary: £26000/annum | Type: Permanent | Make a real difference to people's lives We’re looking for a compassionate, motivated and customer-focused Customer Service Officer to join our Contact Centre team. You’ll be the first point of contact for customers across phone, email and online channels, providing professional, empathetic and effective support. You’ll help customers find the right solutions while delivering a positive experience. What You’ll Do Respond to customer enquiries, requests and concerns across phone and digital channels Listen carefully, understand individual circumstances and provide appropriate support Resolve enquiries at the first point of contact wherever possible Provide accurate information about services, policies and procedures Use your judgement and problem-solving skills to find the right outcome Maintain accurate and up-to-date customer records Work with colleagues across the organisation to provide a coordinated service Capture customer feedback and help identify opportunities to improve our services Take responsibility for your own development and respond positively to coaching and feedback What You’ll Need A genuine commitment to providing excellent customer... Permanent