£16/hour
We are recruiting on behalf of our client, a well-established housing association, for a Customer Service Officer to join their team in Birmingham. This is a key frontline role, ensuring tenants receive excellent customer support across housing, tenancy, repairs, and community services.
This position is offered on a temporary basis, full time and part time hours available.
The Customer Service Officer will receive:
- Training and development opportunities
- A supportive and collaborative team environment
Key responsibilities include:
- Delivering a professional frontline service, handling incoming calls, correspondence, and face-to-face queries.
- Recording, managing, and resolving complaints in line with company policy.
- Responding to tenancy, housing, and repairs enquiries, including booking appointments and liaising with contractors.
- Supporting residents with anti-social behaviour concerns, providing advice, signposting, and escalating where necessary.
- Carrying out customer satisfaction surveys, recording feedback, and assisting with resident engagement activities.
- Maintaining accurate records and data systems, ensuring compliance with GDPR and organisational standards.
- Providing administrative support such as minute taking, preparing reports, and supporting meetings/events.
Requirements for the Customer Service Officer:
- Previous experience in a customer service or housing-related role (social housing sector experience desirable).
- Strong communication and interpersonal skills with the ability to engage confidently with residents and stakeholders.
- Excellent organisational and administrative skills, with high attention to detail.
- Proficiency with Microsoft Office and housing management systems.
- Ability to prioritise, problem-solve, and work both independently and as part of a team.
- Knowledge of tenancy, allocations, or repairs processes would be an advantage.
To apply or learn more, please contact Ryan on (phone number removed) or email (url removed)
£24,000