Customer Service Officer

About the Role:

We are recruiting for a Customer Service Officer to join the Homeownership Accounts Team for one of my local goverment clients. This is a key role supporting leaseholders and freeholders with their housing account queries.

You will be responsible for responding to non-technical queries, issuing account statements, and supporting the wider team in managing over 15,000 homeowner accounts.

Responsibilities:

• Handling customer queries about service charge accounts

• Assisting with payment plans and chasing arrears

• Responding to e-forms and routine correspondence

• Issuing statements and financial breakdowns

• Supporting Accounts Officers with administrative tasks

• Signposting customers to relevant services when needed

Requirements:

• Strong customer service and communication skills

• Experience in housing, local authority or public sector desirable

• Confident using IT systems and working with data

• Able to manage workloads and prioritise effectively

• Team player with a proactive attitude

Location:

Based in the Tooley Street office (SE1) during training. Tooley Street is well-connected, just a 5-minute walk from London Bridge station and served by several bus routes.

Hybrid working arrangements are available following training, with a minimum of 2–3 days per week in the office.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.