Customer Service Officer - Council Tax and Housing Benefits

Job Title: Customer Service Officer - Council Tax and Housing Benefits Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays and Wednesdays)Hourly rate 20.96 PAYE / 27.33 Umbrella per hourContract Length: 3-month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 35 hoursASAP Start We are looking for a Council Tax and Housing Benefit Customer Service Officer to join our Customer and Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. Key ResponsibilitiesHandle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support.Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements.Negotiate and agree payment plans with customers in accordance with council procedures.Maintain accurate customer records and update accounts using council systems.Process applications, correspondence, discounts, exemptions, direct debits, refunds and account changes.Support residents in using online services and digital platforms such as MyAccount.Liaise with internal departments and external organisations to resolve customer enquiries ..... full job details .....