https://jobs.co.uk/job/customer-service-officer-council-tax-amp-housing-benefits-adecco--9c674737-2ad2-409f-96c9-3e477dce5dce RSS feed for Customer Service Officer - Council Tax & Housing Benefits at Adecco. en-gb Fri, 10 Jul 2026 00:29:44 GMT https://jobs.co.uk/job/customer-service-officer-council-tax-amp-housing-benefits-adecco--9c674737-2ad2-409f-96c9-3e477dce5dce https://jobs.co.uk/job/customer-service-officer-council-tax-amp-housing-benefits-adecco--9c674737-2ad2-409f-96c9-3e477dce5dce Tue, 07 Jul 2026 23:00:00 GMT Location: Ealing | Salary: £20.96 - £27.33/hour Umbrella, PAYE, Holiday, Pensions Sch | Type: Contract | Job Title: Customer Service Officer - Council Tax & Housing Benefits Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays) Hourly rate -20.96 PAYE / -27.33 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. Key Responsibilities Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support. Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements. Negotiate and agree payment plans with customers in accordance with council procedures. Maintain accurate customer recor... Contract