Customer Service Officer

Job Title: Admin and Customer Service Officer Location: Newport Salary: £13.45 per hour + holiday pay Contract: Temporary, 4-6 weeks Hours: Full-time, Monday-Friday BRC are currently recruiting for an Admin and Customer Service Officer to join a busy Housing Association in Newport, supporting their Gas Scheduling Team. This is a great opportunity for someone with strong administration, customer service or scheduling experience who is confident working in a busy environment and managing a high volume of appointments and enquiries. The Role Scheduling and coordinating gas servicing and maintenance appointments. Liaising with tenants to arrange and confirm appointments. Handling incoming calls, emails and customer enquiries. Updating internal systems and maintaining accurate records. Liaising with engineers, contractors and internal teams to ensure appointments run smoothly. Rescheduling appointments and dealing with cancellations or no access. Following up on missed or unsuccessful appointments. Providing general administrative support to the Gas Scheduling Team. Ensuring customers receive a professional and helpful service at all times. About You Previous administration, customer service or scheduling experience. Experience within social housing, repairs, maintenance or property services would be advantageous. Strong organisational and time-management skills. Confident communicating with customers and internal/external stakeholders. Comfortable working in a busy, ..... full job details .....