https://jobs.co.uk/job/customer-service-officer-brc--81f57c3a-60f6-4b54-904d-0b98d7ee772a RSS feed for Customer Service Officer at BRC. en-gb Mon, 25 May 2026 16:09:54 GMT https://jobs.co.uk/job/customer-service-officer-brc--81f57c3a-60f6-4b54-904d-0b98d7ee772a https://jobs.co.uk/job/customer-service-officer-brc--81f57c3a-60f6-4b54-904d-0b98d7ee772a Sat, 09 May 2026 23:00:00 GMT Location: Bristol (County) | Salary: £20.00/hour | Type: Contract | Job Title:           Customer Service Officer Type:                  Temporary (6 weeks +) Location:           Bristol Salary:               £20 umbrella an hour Hours:                37 hours, 5 days in the office   BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis.   This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions. Duties: Deliver professional and customer-focused service in line with organisational values and objectives. Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts. Diagnose and raise repair requests, ensuring correct priorities and instructions are issued. Liaise with colleagues and contractors to resolve customer queries effectively. Handle difficult or sensitive situations calmly and professionally. Escalate safeguarding concerns and complex issues where appropriate. Maintain a... Contract