Customer Service & Office Administrator

Job Title: Customer Service & Office Administrator
Location: Belfast, BT12
Salary: £24,500 – £25,000 (DOE)
Full-time, Permanent, Office-Based (Driving License required)

About the Role
We’re working with a leading organisation based in Belfast who are looking for a proactive and personable Customer Service & Office Administrator to join their busy operations team.
This is a varied and rewarding position, ideal for someone who enjoys providing excellent customer support while keeping things running smoothly behind the scenes. You’ll be the first point of contact for clients, managing enquiries, processing orders, and ensuring that customer expectations are always met.
You’ll be part of a supportive, close-knit team and will also work closely with the production function to make sure customer orders and delivery schedules are met efficiently.

Key Responsibilities

• Handle incoming customer calls and emails, providing accurate information and support.
• Build positive relationships with customers through clear and friendly communication.
• Identify customer needs and ensure their requirements are met with a high level of satisfaction.
• Process customer orders, update records, and maintain internal systems.
• Generate and follow up on sales leads.
• Support the production and operations team to ensure on-time deliveries.
• Manage administrative tasks such as purchase orders, filing, and data entry.
• Resolve any customer complaints or issues in a timely and professional manner.

• Previous experience in customer service, office administration, production or warehouse.
• Confident communicator with excellent listening and problem-solving skills.
• Strong multitasking and organisational abilities.
• Comfortable using Microsoft Office 365 and CRM systems.
• Able to prioritise workload effectively and work independently as well as part of a team.