Customer Service Manager/Office Manager

MARKET LEADER IN HUGE GROWTH  SECTOR 

CUSTOMER SERVICE MANAGER/OFFICE MANAGER

 Basic 40k to 50k PLUS PROFIT SHARE

Managing a stable team of 3 project internal support admin and 10 external engineers. So currently 13 today. It will grow, 

The team is an established high-performing team. They are stable in their role and the adherence to deadlines and customer service is outstanding. We are an expanding company and so we need to bring in externally an experienced CSM to help develop a happy team. But in a rapidly expanding market we feel that the successful team could be even better with a input of energy and positivity from a can-do leader. Great long -term role for an expanding company.

The right candidate will be a self-motivated achiever with a high level of emotional intelligence, a can-do attitude, and the desire to grow and develop a long-term career. 

Ethics and hionesty are the key attributes to fit what is a very developed nice culture . Cultural fit is THE key factor. They buy you lunch every day you in the office and have a profit share for EVERYONE .

THE COMPANY 

This is a well-established family business in a growth sector that requires like-minded individuals to join an expanding company. With a high-performing team, virtually no staff turnover, and a secure financial footing, it offers both stability and opportunity for growth.

The company has a positive work environment, with a focus on employee development and opportunities to work on diverse and challenging projects. The stable team appreciates the company's commitment to a family-like atmosphere, where they are valued as more than just numbers. The company's dedication to innovation and continuous improvement, and its commitment to superior customer service, have created an impressive client base of some of the country's most impressive buildings.  

Our client has been at the forefront of commercial shading system installation and maintenance for over 30 years. Changes in climate in the UK and increased emphasis on employee well-being have ensured this sector will grow.   

THE ROLE-

The company takes an individualistic approach to recruitment.  As the UK climate continues to rise, so will the demand for our sector. This is a RARE CHANCE TO JOIN THE MANAGEMENT TEAM.Its a chance to make a difference. The company has three core values, which we will explain on a call. 

We will discuss the planned career development both through this process and in more detail at your first review. We are very open and honest.  

THE PERSON -

The role would suit a talented consultative manager with a firm commitment to developing and supporting its people and the drive and energy to make a difference in a growth area. 

You would need the creativity to think outside of the box and the presence to be involved in large b-b projects. The team are motivated and hungry to develop and so the role is to help them achieve their potential.    

THE ROLE 

• Outstanding organisational abilities and a total team player. 
• Talented, enthusiastic team player with a strong commitment to customer care and a desire to develop.
• A good cultural fit for the core company values  
• The inner drive and passion to create a long-term future  

KPIs 

• Successfully inspire and manage a motivated team of 13.
• Manage time sheets.
• Help with training. 
• Manage deadlines and time keeping. 
• Optimise workloads.
• Arrange pay and expenses.
• Provide energy and support to a successful team. Make them even better.

So in summary, this is a lovely, inclusive company in a growth sector. They are a market leader, and it's a product to be PROUD of.. The company adheres to the 360-degree management principle and so treats you how they would want to be treated themselves. Honesty is THE biggest element of their success.

If you would like a full information pack, contact me by email.