Customer Service Manager

Customer Service ManagerSalary: £40,000 - £50,000 per annum plus monthly bonusLocation: LeedsDepartment: Customer ServiceReporting To: Internal Sales ManagerAn Excellent Opportunity to Lead a Growing Customer Operations TeamOur client is seeking an experienced and motivated Customer Service Manager to lead a well-established customer operations function and play a key role in driving service excellence across the business.Managing a team of eight employees across the UK and an outsourced operation, this is an exciting opportunity for a customer-focused leader to take ownership of a critical function within a growing organisation. You''ll be responsible for ensuring the smooth day-to-day running of the department, developing team performance and implementing improvements that enhance both customer experience and operational efficiency.Working closely with Sales, Purchasing and Warehouse teams, you will help ensure customers receive a consistently high level of service whilst supporting the efficient processing of orders, quotations and enquiries.The RoleThis is a hands-on management position with responsibility for leading, coaching and developing both in-house and outsourced teams. You''ll provide clear direction, manage performance, monitor service levels and drive continuous improvement across customer service and order processing activities.The successful candidate will be comfortable operating in a fast-paced environment, balancing people management with operational ..... full job details .....