Customer Service Manager

Time Appointments are delighted to be recruiting on behalf of a market-leading business on the outskirts of Colchester, who are seeking an experienced Customer Service Manager to lead and inspire their Customer Service and Technical Support teams. This is an excellent opportunity for a customer-focused leader with strong commercial acumen to join a well-established organisation that is committed to developing its people, promoting from within, and providing genuine opportunities for long-term career progression. Purpose of the Role Lead the Customer Service and Technical Support teams to deliver an outstanding customer experience while maximising sales opportunities and supporting business growth. You will oversee customer enquiries, quotations, orders, technical support, and complaint resolution, ensuring exceptional service standards, strong quotation conversion rates, and effective cross-functional collaboration. Key Responsibilities: Lead, coach, and develop the Customer Service and Technical Support teams Deliver excellent customer service across every customer interaction Manage customer enquiries, quotations, orders, and technical support efficiently Drive quotation conversion and identify opportunities to maximise sales Act as the escalation point for customer complaints, ensuring timely resolution Work closely with Sales, Operations, Production, Logistics and Finance to deliver a seamless customer experience Monitor and improve KPIs including customer ..... full job details .....