Customer Service Manager

Thorn Baker Industrial Recruitment are looking for Customer Relationship Partners to work for an established manufacturer based in Bristol About the Role:Day-to-day supervisory responsibility for the leadership of the Customer Service department, by assisting the Head of Customer Experience, in delivering on the departmental and company strategy requirements through operational efficiency whilst delivering KPI measures across the Customer Service and Repair Teams, through training and coaching.Primary responsibility for our Customer Service Manager is to ensure that customers'' expectations are met and where possible exceeded.Pay and Benefits: Starting salary of £50,000 - £55,000 per annum25 Days holiday + 8 days bank holidays5 days a week in the office with potential to change to hybrid Auto enrolled onto pension scheme Chance for progression in a growing company Roles and Responsibilities: Manage workload and delegate tasks effectively, focusing on department priorities to ensure all work streams are delivered within agreed SLAs. Complete daily and weekly KPI reporting for the effective management of the team, SLA management and as required by senior stakeholders as well as preparation of 1 2 1s for Partnership team though accurate data reporting.Complete and accurately record Return to Works and support in the day-to-day leadership of absence management. Ensure time off is recorded and leadership team made aware of any concerns.Work in partnership with other business ..... full job details .....