https://jobs.co.uk/job/customer-service-manager-telecoms-spectrum-it-recruitment--5817a280-9cbd-4453-a504-73f9130f2a08 RSS feed for Customer Service Manager - Telecoms at Spectrum IT Recruitment. en-gb Mon, 01 Jun 2026 17:31:23 GMT https://jobs.co.uk/job/customer-service-manager-telecoms-spectrum-it-recruitment--5817a280-9cbd-4453-a504-73f9130f2a08 https://jobs.co.uk/job/customer-service-manager-telecoms-spectrum-it-recruitment--5817a280-9cbd-4453-a504-73f9130f2a08 Mon, 01 Jun 2026 11:51:52 GMT Location: Eastleigh | Salary: 50000.00-50000.00 Annual | Type: Permanent | Customer Service Manager - Telecoms / VoIPSouthampton - Office Based - Full Time £50,000 + BenefitsA well-funded and ambitious telecoms and digital services business is looking for a Customer Service Manager to lead and improve a busy customer support team.You''ll manage a team of 9 support executives handling VoIP, telecoms and customer service queries, bringing structure, accountability and stronger performance management into an already experienced team.This role is less about being deeply technical and more about running an efficient, high-performing support function. You''ll oversee KPIs, ticket volumes, escalations, SLAs and team output while helping introduce better processes, reporting and operational rigour.What we''re looking for:Experience managing a customer support or service desk teamBackground in telecoms support environments working with VoIP, broadband, ISPsComfortable managing KPIs, ticket queues and team performanceStrong-minded and confident dealing with customers and escalationsOrganised, pragmatic and process-drivenUnderstanding of VoIP / telecoms terminology such as CDRs is helpfulThe business has an established customer base, a capable support team, and stro... Permanent