https://jobs.co.uk/job/customer-service-manager-telecoms-spectrum-it-recruitment--26fb3622-0426-4356-be19-9c07cea653d1 RSS feed for Customer Service Manager - Telecoms at Spectrum IT Recruitment. en-gb Sat, 30 May 2026 14:05:02 GMT https://jobs.co.uk/job/customer-service-manager-telecoms-spectrum-it-recruitment--26fb3622-0426-4356-be19-9c07cea653d1 https://jobs.co.uk/job/customer-service-manager-telecoms-spectrum-it-recruitment--26fb3622-0426-4356-be19-9c07cea653d1 Wed, 27 May 2026 23:00:00 GMT Location: Eastleigh | Salary: £50000/annum | Type: Permanent | Customer Service Manager - Telecoms / VoIP Southampton - Office Based - Full Time -50,000 + Benefits A well-funded and ambitious telecoms and digital services business is looking for a Customer Service Manager to lead and improve a busy customer support team. You''ll manage a team of 9 support executives handling VoIP, telecoms and customer service queries, bringing structure, accountability and stronger performance management into an already experienced team. This role is less about being deeply technical and more about running an efficient, high-performing support function. You''ll oversee KPIs, ticket volumes, escalations, SLAs and team output while helping introduce better processes, reporting and operational rigour. What we''re looking for: Experience managing a customer support or service desk team Background in telecoms support environments working with VoIP, broadband, ISPs Comfortable managing KPIs, ticket queues and team performance Strong-minded and confident dealing with customers and escalations Organised, pragmatic and process-driven Understanding of VoIP / telecoms terminology such as CDRs is helpful The business has an established customer bas... Permanent