Customer Service Manager

Techniche Global is supporting a specialist automotive parts manufacturer based in Harlow in the appointment of an experienced Customer Service Manager. This is a genuine management role responsible for leading and developing a customer service function consisting of six team members, including Customer Service Advisors, Sales Support, and Marketing Administration. The successful candidate will have proven experience managing customer service or client-facing teams, with a strong track record of improving performance, developing people, and delivering high standards of customer service. Experience within a B2B environment is preferred, with manufacturing, automotive, engineering, or technical product experience being advantageous. Key Responsibilities of the Customer Service Manager: Lead, manage, and develop the customer service team, ensuring high standards of performance and customer care. Coach, mentor, and support team members to improve capability, engagement, and overall team performance. Manage performance, attendance, employee relations, and resolve conflicts effectively. Ensure customers receive clear communication, accurate information, and a consistently high level of service. Manage customer order processes, ensuring requirements are communicated effectively and fulfilled on time. Handle customer complaints, investigations, and corrective actions to drive service improvements. Identify and implement process improvements to improve customer experience and ..... full job details .....