Customer Service Manager

We have an exciting opportunity for a Customer Service Manager to join our existing team at Head Office in Leeds. The successful candidate will need to have a minimum of 2 years experience managing a customer service team withing a manufacturing environment. Ensuring the team deliver an excellent and efficient service to all customers both internal and external. The Role: This role will oversee team performance, drive continuous improvement, and ensure the delivery of an efficient, high-quality service to both internal and external customers. Acting as the face of Customer Service for Clinical Services support, the successful candidate will build strong cross-functional relationships across Production, Procurement, Logistics, Sales, and Clinical teams to ensure seamless communication and rapid resolution of queries and complaints. Responsibilities: Manage, mentor and coach the Customer Service Team (through the Team Leaders) to ensure that team members have regular appraisals. identify training needs, manage performance improvements and ensure all training is completed create processes which enable efficient communication between Customer Service and Production, Procurement and Logistics of important information develop and build relationships between Customer Service and the wider business, including Clinical Services and Sales represent the Customer Service department at required business meetings Any other duties as required for this position. What we are looking for: ..... full job details .....