Customer Service Manager

OverviewAre youable tomentor and lead a team withfocus on the customer and what matters to them,whilepromoting Solus and Aviva values,principles andgoalsat one of ouraward-winningsites?ResponsibilitiesThe Role:To lead ourCustomer Servicedepartment,demonstrating our values and work principles, and those of Aviva. Working together to create a supportive andcollaborative team working environment, which focuses on the customer and what matters to them.Ourleadersidentify opportunitiestopromote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and work as a team to meet our customer expectations. QualificationsWho are Solus?Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.Why Join Solus?We have so much to offer when it comes to being a Solus colleague:Competitive salary based on location, skills, experience, and qualifications.Bonus opportunity tied to your performance and the overall success of Solus.Company pension scheme with employer contributions.33 days'' holiday (including bank holidays), with the option to buy or sell up to 5 days.Save money with up to 40% discount on Aviva products and other retailer discounts.Share in Aviva''s success through ..... full job details .....