Customer Service Manager

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role The Customer Service Manager is responsible for leading the Customer Service Team, championing customer satisfaction, and ensuring seamless collaboration across departments. You ll be responsible for: Leading and developing a high-performing internal sales team Driving proactive sales strategies and achieving volume targets Ensuring exceptional service standards and customer communication Representing the team at key customer reviews Enhancing systems and processes, including being our Cobis (OTC) super user Managing complaints effectively and driving continuous improvement Creating the teams goals and objectives for the department in line with the local site goals and objectives What You ll Bring: A passion for delivering outstanding customer service Proven people management and leadership skills Strong communication and influencing abilities A knack for problem-solving and process improvement Business acumen and a customer-first mindset ..... full job details .....