Customer Service Manager

Join Our Team at Smurfit Westrock!Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we''re committed to sustainability, employee well-being, and personal development.About UsWe are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.The RoleThe Customer Service Manager is responsible for leading the Customer Service Team, championing customer satisfaction, and ensuring seamless collaboration across departments. You''ll be responsible for:Leading and developing a high-performing internal sales teamDriving proactive sales strategies and achieving volume targetsEnsuring exceptional service standards and customer communicationRepresenting the team at key customer reviewsEnhancing systems and processes, including being our Cobis (OTC) super userManaging complaints effectively and driving continuous improvementCreating the teams'' goals and objectives for the department in line with the local site goals and objectivesWhat You''ll Bring:A passion for delivering outstanding customer serviceProven people management and leadership skillsStrong communication and influencing abilitiesA knack for problem-solving and process improvementBusiness acumen and a customer-first mindsetExperience with MS Office ..... full job details .....