https://jobs.co.uk/job/customer-service-manager-search--fadfd592-77e7-4a00-9b64-bfce8ef79bc5 RSS feed for Customer Service Manager at Search. en-gb Fri, 15 May 2026 12:21:21 GMT https://jobs.co.uk/job/customer-service-manager-search--fadfd592-77e7-4a00-9b64-bfce8ef79bc5 https://jobs.co.uk/job/customer-service-manager-search--fadfd592-77e7-4a00-9b64-bfce8ef79bc5 Thu, 14 May 2026 11:53:02 GMT Location: Horsforth | Salary: 35000.00-35000.00 Annual | Type: Permanent | Job Title: Customer Service ManagerLocation: Leeds, LS16 (Horsforth)Salary: 35,000- 40,000 (DOE)Role OverviewLead and manage customer service and order processing functions to ensure a high-quality customer experience, accurate order handling and efficient day-to-day operations. The role focuses on team leadership, performance management and continuous improvement across service and operational processes.Key ResponsibilitiesLead and develop customer service and order processing teams (including offshore)Ensure high service standards, timely responses and effective issue resolutionOversee accurate and efficient order and quote processingManage KPIs, team performance and continuous improvement initiativesAct as escalation point across customer service, sales and operationsDrive process efficiency, communication and cross-team alignmentKey RequirementsExperience managing customer service or operational teamsStrong leadership, communication and organisational skillsAbility to manage high workloads and competing prioritiesCustomer-focused with strong problem-solving abilityExperience with CRM/order systems (offshore exposure beneficial)Key KPIsResponse times and service levelsCustomer ... Permanent