https://jobs.co.uk/job/customer-service-manager-search--6b617e2a-cb90-4b7a-a31b-0a914cca2ad4 RSS feed for Customer Service Manager at Search. en-gb Wed, 10 Jun 2026 08:18:16 GMT https://jobs.co.uk/job/customer-service-manager-search--6b617e2a-cb90-4b7a-a31b-0a914cca2ad4 https://jobs.co.uk/job/customer-service-manager-search--6b617e2a-cb90-4b7a-a31b-0a914cca2ad4 Tue, 12 May 2026 23:00:00 GMT Location: Horsforth | Salary: £35000 - £40000/annum | Type: Permanent | Job Title: Customer Service Manager Location: Leeds, LS16 (Horsforth) Salary: -35,000- -40,000 (DOE) Role Overview Lead and manage customer service and order processing functions to ensure a high-quality customer experience, accurate order handling and efficient day-to-day operations. The role focuses on team leadership, performance management and continuous improvement across service and operational processes. Key Responsibilities Lead and develop customer service and order processing teams (including offshore) Ensure high service standards, timely responses and effective issue resolution Oversee accurate and efficient order and quote processing Manage KPIs, team performance and continuous improvement initiatives Act as escalation point across customer service, sales and operations Drive process efficiency, communication and cross-team alignment Key Requirements Experience managing customer service or operational teams Strong leadership, communication and organisational skills Ability to manage high workloads and competing priorities Customer-focused with strong problem-solving ability Experience with CRM/order systems (offshore exposure beneficial) ... Permanent