Customer Service Manager

Customer Service Manager Location: Stockport Salary: Up to £40,000 Basic £48,000 OTE Hours: Monday-Friday 8:00am-5:00pm / 8:00am-6:00pm 1 in 3/4 Saturday mornings Richard Abson Group is currently recruiting for an experienced Customer Service Manager to join a busy and successful main car dealership in Stockport. This is a fantastic opportunity for an experienced automotive professional who is looking to take the next step in their career and lead a team of 6 Service Advisors within a high-performing aftersales department. The Role As Customer Service Manager, you will be responsible for the day-to-day management of the Service Advisor team, ensuring excellent customer service, strong departmental performance and a smooth customer journey from booking through to vehicle collection. Your responsibilities will include: Leading, supporting and motivating a team of 6 Service Advisors Managing the daily operation of the service department Monitoring and improving customer satisfaction and retention Ensuring departmental KPIs and financial targets are achieved Coaching the team to maximise productivity, upselling and profitability Handling escalated customer queries and complaints professionally Working closely with the Workshop and Aftersales teams Monitoring workload, bookings and vehicle flow Ensuring processes and manufacturer standards are consistently followed Driving a positive, customer-focused culture across the department About You We''re looking for someone with ..... full job details .....