Customer Service Manager

Customer Service ManagerLeicester Based Salary: £30,000-£35,000Permanent, Full-Time (Office Based)Are you an experienced Customer Service Manager?Regional Recruitment are recruiting for a Customer Service Manager. You will play a key role in overseeing the customer service function, ensuring exceptional service delivery, managing a small office-based team, and maintaining strong relationships with customers and stakeholders. If you have a passion for team leadership, problem-solving and delivering high-level service within a manufacturing environment, then this role is for you! What''s on Offer:- Competitive salary- 25 days annual leave plus bank holidays- Your birthday off- Employee perks such as store discounts schemeQualificationsEssential:- Experience as a customer service manager or similar role- Background in a manufacturing or production environment- Strong communication skills both written and verbal- Ability to lead, support and develop a customer service team- Excellent problem-solving abilities and attention to detailDesirable:- Experience using CRM or ERP systems is desirable but not essential- Proactive and flexible approach to workRoles and Responsibilities- Oversee the daily customer service operations, ensuring all enquiries, issues and orders are handled promptly and professionally.- Build and maintain strong customer relationships, acting as a reliable point of contact for key accounts.- Work closely with production, logistics, and sales teams to ensure ..... full job details .....