Customer Service Manager

Customer Service ManagerLocation: PeterboroughSalary: 45-50K + Car + PensionContract: Full-time, permanent - 1 Day WFH upon successful completion of probationJoin a leading B2B solutions provider in the UK, as their Customer Service Manager. This senior role is based in our Peterborough office, where you will lead a team of approximately 25 employees, focusing on operations and customer service excellence. This position reports directly to the CEO and offers a competitive salary package including a company car and pension.Day-to-day of the role:Provide leadership and direction to the technical and customer service departments, fostering a high-performing, customer-focused culture.Manage the entire warranty claims process, ensuring efficient assessment, authorisation, and resolution in line with warranty terms.Oversee customer service operations, ensuring all customers receive professional and empathetic support throughout their warranty process.Develop and maintain operational KPIs across warranty and customer service, producing regular performance reports for the board.Ensure compliance with company policies, contractual obligations, and regulatory requirements across all operations.Required Skills and Qualifications:Proven experience as an operations or customer service manager, ideally within the motor warranty, automotive, insurance, or related sectors.Strong leadership skills with experience managing teams of 20+ employees, including managers and frontline ..... full job details .....