https://jobs.co.uk/job/customer-service-manager-reed--eb5945a5-0c35-4017-be0f-911e98f4118f RSS feed for Customer Service Manager at Reed. en-gb Fri, 12 Jun 2026 17:46:11 GMT https://jobs.co.uk/job/customer-service-manager-reed--eb5945a5-0c35-4017-be0f-911e98f4118f https://jobs.co.uk/job/customer-service-manager-reed--eb5945a5-0c35-4017-be0f-911e98f4118f Fri, 12 Jun 2026 11:52:21 GMT Location: Norwich | Salary: 32000.00-32000.00 Annual | Type: Permanent | Team Manager - Customer ServiceA fantastic opportunity to lead a customer service team within a fast-paced, technology-driven environment. This role focuses on delivering high-quality customer interactions, driving team performance, and ensuring smooth day-to-day operations.You will be responsible for managing and developing a team, monitoring performance against KPIs, improving service delivery, and handling escalated queries. The role also involves working with internal systems, ensuring compliance, and contributing to continuous improvement initiatives.We are looking for a people-focused leader with experience in customer service or operations, strong communication skills, and the ability to motivate teams in a busy environment.Key points:Team leadership and developmentOperational performance and KPI managementCustomer service and complaint resolutionProcess improvement and complianceHybrid working with flexible hoursPlease apply to day or email with an updated CV! Permanent