https://jobs.co.uk/job/customer-service-manager-reed--88aca037-12e6-4e79-841f-93f090fce2bf RSS feed for Customer Service Manager at Reed. en-gb Fri, 12 Jun 2026 17:41:17 GMT https://jobs.co.uk/job/customer-service-manager-reed--88aca037-12e6-4e79-841f-93f090fce2bf https://jobs.co.uk/job/customer-service-manager-reed--88aca037-12e6-4e79-841f-93f090fce2bf Fri, 12 Jun 2026 11:52:20 GMT Location: Ashford | Salary: 27000.00-27000.00 Annual | Type: Permanent | Reed Business Support are pleased to be recruiting for a Customer Service Manager on behalf of our established client based in Ashford. This senior-level opportunity is ideal for a confident leader with a passion for delivering exceptional customer experiences and driving team performance.As the Customer Service Manager, you will oversee daily operations, lead a team, and implement strategies to enhance service quality and efficiency.About the Role:Managing and developing a customer service teamMonitoring KPIs and driving continuous improvementHandling escalated customer queries and complaintsDeveloping service processes and training programmesCollaborating with internal departments to improve customer journeysAbout You:Proven experience in a senior customer service roleStrong leadership and team management skillsExcellent problem-solving and decision-making abilityExperience working with KPIs and performance metricsProfessional, empathetic, and customer-focused approachSalary and Working Pattern:£27,000 - £28,000 per annumFull-time, Monday to FridayBenefits:Bonus scheme based on performance25 days annual leave + bank holidaysPrivate healthcare contributionCareer development opport... Permanent