https://jobs.co.uk/job/customer-service-manager-reed--6db96437-9158-4bb9-9e19-da81a40cd4ab RSS feed for Customer Service Manager at Reed. en-gb Fri, 12 Jun 2026 17:45:15 GMT https://jobs.co.uk/job/customer-service-manager-reed--6db96437-9158-4bb9-9e19-da81a40cd4ab https://jobs.co.uk/job/customer-service-manager-reed--6db96437-9158-4bb9-9e19-da81a40cd4ab Fri, 12 Jun 2026 11:52:16 GMT Location: Wigan | Salary: 50000.00-50000.00 Annual | Type: Permanent | A fantastic opportunity has arisen for an experienced Customer Service Manager to join a leading manufacturing organisation within a fast-paced commercial environment. This is a full-time, permanent role based in Wigan.Benefits:Salary - £50,000 to £55,000 per annum, dependant on experienceWorking Hours - Monday to Friday, 9am to 5pmHolidays - 25 days per annum, plus 8 Bank Holidays4.5% Matched Pension ContributionOffice-basedThe Role:You will be responsible for leading a customer service team, ensuring the delivery of exceptional service, and acting as a key link between customers, sales, production, and logistics. This role is critical in driving customer satisfaction and supporting the wider commercial strategy.Key Responsibilities:Lead, develop, and manage a team of Customer Service Coordinators Deliver outstanding customer service and manage expectations effectively Oversee order management, ensuring accuracy across pricing, stock, and delivery timelinesWork cross-functionally with production, logistics, and sales to achieve OTIF targets Support account planning and customer review meetingsDrive continuous improvement across customer service processesSpecification:Experience wo... Permanent