https://jobs.co.uk/job/customer-service-manager-proprec--4458241e-e1ec-4378-ae3f-a6a6edb366f3 RSS feed for Customer Service Manager at Proprec. en-gb Thu, 23 Apr 2026 06:48:03 GMT https://jobs.co.uk/job/customer-service-manager-proprec--4458241e-e1ec-4378-ae3f-a6a6edb366f3 https://jobs.co.uk/job/customer-service-manager-proprec--4458241e-e1ec-4378-ae3f-a6a6edb366f3 Tue, 21 Apr 2026 11:52:48 GMT Location: Wigginton | Salary: 33000.00-33000.00 Annual | Type: Permanent | Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Customer Service Manager to lead a high-performing team and drive operational excellence across the function. This is a pivotal leadership role where you will directly influence service performance, team culture, and customer experience at a strategic level. Salary is between £33,000 to £38,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As the Customer Service Manager, you will: Lead, coach, and develop a high-performing Customer Service team Ensure delivery of KPIs, SLAs, and service standards Manage escalations and complex customer complaints to resolution Improve processes to increase efficiency and accuracy Use data to identify trends and drive continuous improvement Collaborate with Supply Chain, Sales, Technical, and Operations teams Support key accounts and ensure service alignment across department... Permanent