https://jobs.co.uk/job/customer-service-manager-proftech-talent--ff3f3dd2-5d23-402a-9eac-2238c75482ab RSS feed for Customer Service Manager at Proftech Talent. en-gb Fri, 24 Apr 2026 13:12:21 GMT https://jobs.co.uk/job/customer-service-manager-proftech-talent--ff3f3dd2-5d23-402a-9eac-2238c75482ab https://jobs.co.uk/job/customer-service-manager-proftech-talent--ff3f3dd2-5d23-402a-9eac-2238c75482ab Sat, 18 Apr 2026 11:51:56 GMT Location: Tamworth | Salary: 33000.00-33000.00 Annual | Type: Permanent | Customer Service ManagerOur Tamworth based client is seeking an experienced and driven Customer Service Manager to lead a high performing Customer Service function. This is a key leadership role focused on delivering operational excellence, developing teams, and ensuring a consistently outstanding customer experience.Working closely with senior leadership, the successful candidate will play a pivotal role in shaping service delivery, driving continuous improvement, and enhancing overall performance across the department. This is an excellent opportunity for a proactive and customer focused leader who thrives in a fast paced environment and is passionate about making a tangible impact.As a Customer Service Manager, you will need to have/be:Proven experience managing high-performing customer service teamsStrong leadership, coaching, and people development capabilityExperience managing escalations and resolving complex customer issuesAbility to analyse performance data and drive KPI/SLA improvementsExcellent communication and stakeholder management skillsStrong decision-making ability with a proactive, solutions-focused approachHighly organised with the ability to manage multiple prio... Permanent