Customer Service Manager

Customer Service ManagerOur Tamworth based client is seeking an experienced and driven Customer Service Manager to lead a high performing Customer Service function. This is a key leadership role focused on delivering operational excellence, developing teams, and ensuring a consistently outstanding customer experience.Working closely with senior leadership, the successful candidate will play a pivotal role in shaping service delivery, driving continuous improvement, and enhancing overall performance across the department. This is an excellent opportunity for a proactive and customer focused leader who thrives in a fast paced environment and is passionate about making a tangible impact.As a Customer Service Manager, you will need to have/be:Proven experience managing high-performing customer service teamsStrong leadership, coaching, and people development capabilityExperience managing escalations and resolving complex customer issuesAbility to analyse performance data and drive KPI/SLA improvementsExcellent communication and stakeholder management skillsStrong decision-making ability with a proactive, solutions-focused approachHighly organised with the ability to manage multiple prioritiesResilient and calm under pressureExperience with CRM, ERP, or order processing systemsBackground working with Supply Chain, Warehouse, Technical, or Sales teamsGCSE Maths and English (Grade C/4 or above or equivalent)Proficient in Microsoft Office (Excel, Word, PowerPoint, ..... full job details .....