https://jobs.co.uk/job/customer-service-manager-proftech-talent--2b52a2a8-cb34-436a-b817-fe28ead0426c RSS feed for Customer Service Manager at Proftech Talent. en-gb Fri, 24 Apr 2026 08:33:26 GMT https://jobs.co.uk/job/customer-service-manager-proftech-talent--2b52a2a8-cb34-436a-b817-fe28ead0426c https://jobs.co.uk/job/customer-service-manager-proftech-talent--2b52a2a8-cb34-436a-b817-fe28ead0426c Fri, 17 Apr 2026 23:00:00 GMT Location: Tamworth | Salary: £33000 - £38000/annum | Type: Permanent | Customer Service Manager Our Tamworth based client is seeking an experienced and driven Customer Service Manager to lead a high performing Customer Service function. This is a key leadership role focused on delivering operational excellence, developing teams, and ensuring a consistently outstanding customer experience. Working closely with senior leadership, the successful candidate will play a pivotal role in shaping service delivery, driving continuous improvement, and enhancing overall performance across the department. This is an excellent opportunity for a proactive and customer focused leader who thrives in a fast paced environment and is passionate about making a tangible impact. As a Customer Service Manager, you will need to have/be: Proven experience managing high-performing customer service teams Strong leadership, coaching, and people development capability Experience managing escalations and resolving complex customer issues Ability to analyse performance data and drive KPI/SLA improvements Excellent communication and stakeholder management skills Strong decision-making ability with a proactive, solutions-focused approach Highly organised with the ability... Permanent