Customer Service Manager

Customer Service Manager Salary -Competitive Hybrid working 1 day from home, Monday to Friday North Kent We re on the hunt for a Customer Service Manager to lead a talented team of 6-8 Customer Service reps for a well-established North Kent security company. This is a fantastic chance for someone who: Loves leading and motivating a team, running 1:1s, and delivering training sessions. Has experience managing budgets and keeping an eye on team performance. Enjoys producing reports and tracking weekly KPIs to help the team shine. If you re a natural leader with a passion for customer service and team development, this could be your next big move! Duties include: Encourage the team to take full ownership of customer queries and deliver effective solutions. Enhance customer loyalty and retention through proactive engagement. Attend management meetings and contribute to strategic discussions Oversee recruitment, onboarding, and performance management for the team. Oversee and manage team budgets to ensure efficient resource allocation. Prepare weekly and monthly KPI reports, providing analysis and actionable insights. To be a successful candidate you must have/be: Previous experience managing customer service teams in an office-based environment. Strong leader known for fairness, transparency, and driving high performance. Competent in managing budgets and delivering against KPIs. Skilled in resolving escalated complaints and preventing recurrence. This role is ..... full job details .....