Customer Service Manager

Customer Service Manager Location: Sevenoaks, KentWorking pattern: Full-time, office-basedSalary: 34,000- 38,000, depending on experience About the clientOur client is one of the UK''s leading online retailers in their field. They supply thousands of customers each month through our websites and major online marketplaces. They have expanded into Europe, opened a new state of the art warehouse in the north of England and continue to invest in our products, systems and people. They are now looking for an experienced Customer Service Manager to ensure the efficient day-to-day running of their Sevenoaks office and customer service operations.The roleThe Customer Service Manager will oversee the daily operation of the office, manage the customer service team and provide administrative support across the business.You will be responsible for maintaining an organised, professional and productive working environment. This will include managing staff, improving processes, coordinating office requirements and ensuring customers receive a consistently high standard of service. The role requires someone who is practical, organised and confident taking ownership of day to-day issues. Key responsibilities Manage the day-to-day running of the office. Lead, support and develop the UK customer service and office team. Coordinate with outsourced customer service colleagues in Europe . Allocate workloads and monitor team performance. Recruit, onboard and train new office and customer service ..... full job details .....