https://jobs.co.uk/job/customer-service-manager-michael-page--d6cddfb8-facf-480b-9b29-7a9aad8676b9 RSS feed for Customer Service Manager at Michael Page. en-gb Wed, 27 May 2026 01:14:52 GMT https://jobs.co.uk/job/customer-service-manager-michael-page--d6cddfb8-facf-480b-9b29-7a9aad8676b9 https://jobs.co.uk/job/customer-service-manager-michael-page--d6cddfb8-facf-480b-9b29-7a9aad8676b9 Tue, 05 May 2026 23:00:00 GMT Location: Manchester | Salary: £38000 - £40000/annum | Type: Permanent | The Customer Service Manager will oversee and enhance customer service processes within the financial services sector, ensuring a high-quality experience for clients. This role is ideal for someone with a strong background in managing teams and improving service delivery standards. Client Details Our client is a well-established organisation in the financial services sector, known for its commitment to delivering exceptional customer experiences. As a medium-sized company, they offer a collaborative and professional work environment. Description Lead, coach, and develop a team of up to 20 customer service/support colleagues, promoting a high-performance, customer-focused culture Set clear objectives, monitor performance, and deliver regular 1:1s, appraisals, and development plans Develop and implement customer experience strategies aligned with business objectives and FCA requirements Continuously review and optimise customer journeys to improve satisfaction, retention, and outcomes Leverage customer feedback, complaints data, and insights to drive ongoing improvements Ensure full compliance with FCA regulations, including Consumer Duty and Treating Customers Fairly (... Permanent