https://jobs.co.uk/job/customer-service-manager-michael-page--3fe6a1d1-35a0-4613-8297-b272818a8f17 RSS feed for Customer Service Manager at Michael Page. en-gb Sun, 31 May 2026 19:46:14 GMT https://jobs.co.uk/job/customer-service-manager-michael-page--3fe6a1d1-35a0-4613-8297-b272818a8f17 https://jobs.co.uk/job/customer-service-manager-michael-page--3fe6a1d1-35a0-4613-8297-b272818a8f17 Thu, 07 May 2026 23:00:00 GMT Location: Wakefield | Salary: £50000 - £55000/annum | Type: Permanent | Customer Service Manager Wakefield based - on-site Supply & Service Industry -50,000 - -55,000 Client Details Page Group are delighted to be working in partnership with a long standing client on the appointment of a new Customer Service Manager at their Wakefield Site. Reporting into site Directors, the role will have full leadership of an internal Customer Service Function along with a field based relationship management function Description Create, implement and deliver the Customer Service strategy for the business to help achieve wider company objectives Leadership of internal customer service responsible for order management, customer enquiries, updates on orders and arranging distribution Leadership of field based relationship / account managers responsible for understanding customer issues, understand customer requirements, managing complaints, and driving retention of B2B customers Drive retention through delivery of world class service to B2B Customers, ensuring Accounts are reviewed in line with contractual agreements, and SLA''s are maintained Take ownership of escalated customer issues by being proactive and listening to customer Work cross functionall... Permanent