Customer Service Manager

The Customer Service Manager will oversee customer service operations within this manufacturing business, ensuring exceptional service delivery and efficient processes. This role requires leadership skills and a strong ability to manage customer relationships effectively.Client DetailsThis opportunity is with a well-established organisation, known for its focus on quality and operational excellence, offering a stable and professional environment.DescriptionLead and manage the customer service team to deliver excellent customer support.Develop and implement strategies to improve customer satisfaction and retention.Oversee the resolution of customer complaints and queries in a timely manner.Ensure compliance with company policies and industry standards in customer interactions.Monitor and analyse customer service metrics to identify areas for improvement.Collaborate with other departments to enhance the overall customer experience.Train and mentor team members to achieve their full potential.Prepare and present reports on customer service performance to senior management.ProfileA successful Customer Service Manager should have:Proven experience in a customer service management roleExperience on SAPStrong leadership and team management skills.Excellent problem-solving and decision-making abilities.Proficiency in using customer service software and tools.Excellent communication and interpersonal skills.A proactive and results-driven mindset.Job OfferCompetitive salary ranging ..... full job details .....