Customer Service Manager

Customer Service Manager Wednesbury£35,000 £45,000 depending on experiencePermanent Full Time On-siteAre you an experienced Customer Service or Office Manager who enjoys being at the heart of a busy business?We re recruiting for a Customer Service Manager to join an established manufacturing organisation in Wednesbury. This is a varied, hands-on position combining customer service leadership, sales order processing, office management and operational support.It s an excellent opportunity for someone who enjoys variety and wants a role where they can genuinely make an impact across the wider business.The role You ll take responsibility for the smooth running of the customer service and office function, ensuring customers receive a consistently high level of service while supporting the wider operational team.Your responsibilities will include: Managing and coordinating the day-to-day customer service function Overseeing sales order processing and ensuring customer requirements are handled efficiently Acting as a key point of contact for customer service queries and issues Managing and supporting a Customer Service Coordinator Maintaining effective office systems, processes and procedures Providing administrative support to the senior leadership team Working closely with internal departments to resolve issues and improve the customer experience Supporting and leading wider operational projects, including efficiency, sustainability and environmental initiatives Liaising with ..... full job details .....