Customer Service Manager

Customer Service Manager - Order Fulfilment & Manufacturing Supply Chain

Lead customer order fulfilment in a make-to-order engineering manufacturing environment where delivery performance is critical.

Salary c-(phone number removed) + Excellent Benefits

East Midlands

Commutable from Leicester, Coventry, Rugby, Northampton, Loughborough, South Derbyshire, South Staffordshire

The Role

An opportunity to lead a customer-facing supply chain function within a complex manufacturing environment supplying global customers with time-critical engineered products.

This is not a traditional customer service role. It sits at the centre of:

* Manufacturing

* Supply chain

* Customer delivery performance

You will lead a team responsible for managing the full order lifecycle, ensuring customer commitments are met despite production constraints, supply challenges, and changing demand.

Key Responsibilities

* Lead and develop a customer service / fulfilment team (5 reports)

* Manage order flow from receipt through to delivery

* Coordinate cross-functional activity across:

o Production

o Planning

o Procurement

* Act as escalation point for delivery-critical issues

* Drive customer satisfaction and service performance

* Support SIOP / demand planning processes

Environment

* Make-to-order manufacturing

* Complex supply chains

* Global customer base

* Time-critical delivery expectations

Requirements

* Experience in manufacturing or engineering environment

* Strong understanding of supply chain / order fulfilment

* ERP system experience

* Proven leadership or team development capability

* Ability to manage customer expectations in complex scenarios

Package

* -38,000 - -45,000

* Development and progression opportunities

* Pension + benefits

Ready to Apply?

If you''re ready to take on this exciting, high-impact role, we''d love to hear from you!

Send us your CV today, quoting reference LX (phone number removed)